Arbor Memorial

2014- 2016

Turning campaigns into leads across 100+ locations

Arbor Memorial, Canada's largest provider of funeral and cemetery services, operates over 100 branch locations across the country, each needing strong local visibility to reach consumers researching pre-paid funeral plans or looking for their nearest location. I joined in 2014 to lead the UX and information architecture behind a full site redesign, consolidating the corporate site and 100+ branch sites under a single domain and CMS.

Arbor Memorial, Canada's largest provider of funeral and cemetery services, operates over 100 branch locations across the country, each needing strong local visibility to reach consumers researching pre-paid funeral plans or looking for their nearest location. I joined in 2014 to lead the UX and information architecture behind a full site redesign, consolidating the corporate site and 100+ branch sites under a single domain and CMS.

Arbor Memorial's Corporate Site

The corporate site housed pages shared by all the branches, including company information and downloadable resources

To preserve rankings during the transition and avoid duplicate content, I led the SEO strategy behind the new structure: branch sites housed local details, while the corporate site carried shared content such as company information, a blog, and downloadable resources. This structure, paired with ongoing SEO optimization work to support organic visibility across every location, increased sessions from organic search by 13% and traffic by 16.79%.

To preserve rankings during the transition and avoid duplicate content, I led the SEO strategy behind the new structure: branch sites housed local details, while the corporate site carried shared content such as company information, a blog, and downloadable resources. This structure, paired with ongoing SEO optimization work to support organic visibility across every location, increased sessions from organic search by 13% and traffic by 16.79%.

Arbor Memorial's Blog

The blog, built on the same platform, kept visual and navigational consistency with the rest of the site

Alongside this SEO work, I managed over $250K in digital campaign budgets across SEM, display, video, retargeting, and programmatic channels, directing multiple agencies on strategy and optimization based on performance. I also built campaign landing pages in HubSpot with embedded lead-generation forms. Together, this work drove an 80% increase in leads from online channels.

Arbor Memorial's Lead Generation Pages

HubSpot landing pages and forms, integrated with the CRM to route leads to local sales teams for follow-up

I worked with the CRM team and oversaw the integration of the lead-generation web forms with Google Tag Manager and Dynamics CRM, resulting in more accurate attribution of sales by lead source (organic search, PPC, social, or email). This gave us visibility into which campaigns were performing best, so we could continually refine our strategy and budget allocation.

Taira is an incredibly talented Digital Marketer. She joined our team to lead Search Engine Optimization efforts, spearhead digital projects and manage key vendor relationships. Not only did Taira do all of these things flawlessly, but she also enhanced our ability to measure and track key marketing initiatives. She'll move your organization forward and challenge the status quo. I would love the opportunity to work with her again.