OTPP & Personal
2025 - present
Applied AI across research and design workflows: team enablement and experimentation
OTPP
Using AI to surface insights and build team capability
As a design manager at Ontario Teachers’ Pension Plan (OTPP), I led efforts to integrate AI into our research workflows, upskill the design team, and improve day-to-day productivity.
As a design manager at Ontario Teachers’ Pension Plan (OTPP), I led efforts to integrate AI into our research workflows, upskill the design team, and improve day-to-day productivity.
Scaling research
AI-powered synthesis
Scaling research
AI-powered synthesis
Upskilling
Conversational design
Team productivity
Microsoft Copilot
Team productivity
Microsoft Copilot
Using AI for research at scale
I developed the custom taxonomies that our data and insights team used to analyze web intercept surveys and support call transcripts through ChatGPT Enterprise. This collaborative effort allowed us to surface user pain points at scale, reducing manual data synthesis while ensuring member data remained secure.
I developed the custom taxonomies that our data and insights team used to analyze web intercept surveys and support call transcripts through ChatGPT Enterprise. This collaborative effort allowed us to surface user pain points at scale, reducing manual data synthesis while ensuring member data remained secure.
Building AI design skills
To support our evolving product needs, I brought in industry expert Rebecca Evanhoe to train our designers and writers in conversational UI principles, tone, and guardrails. This training gave the team the foundation needed to kick off the design and definition phases for OTPP's first member support chatbot. I mentored the designer leading the interface work, helping her apply the conversational design principles we had just learned.
To support our evolving product needs, I brought in industry expert Rebecca Evanhoe to train our designers and writers in conversational UI principles, tone, and guardrails. This training gave the team the foundation needed to kick off the design and definition phases for OTPP's first member support chatbot. I mentored the designer leading the interface work, helping her apply the conversational design principles we had just learned.
I also integrated Microsoft Copilot into our day-to-day team workflow, using it to capture meeting notes and action items and to assist with copy editing, freeing up time for higher-value design work.
I also integrated Microsoft Copilot into our day-to-day team workflow, using it to capture meeting notes and action items and to assist with copy editing, freeing up time for higher-value design work.
Personal
Learning and experimenting with AI tools
Outside of work, I actively explore how AI is reshaping design practice and workflows.
Professional education
Strategic AI design
Workflow automation
Claude and Figma AI
Vibe coding
Figma Make and Framer
Future-proofing my design practice
I completed training on conversational design with Rebecca Evanhoe and strategic UX design for AI with Jared Spool. Learning from industry leaders has provided me with the frameworks needed to design conversational interfaces and AI-driven user experiences strategically and responsibly.
I completed training on conversational design with Rebecca Evanhoe and strategic UX design for AI with Jared Spool. Learning from industry leaders has provided me with the frameworks needed to design conversational interfaces and AI-driven user experiences strategically and responsibly.
Hands-on experimentation with AI tools
Outside of formal training, I've been hands-on with Claude, Figma AI, Figma Make, and Framer, using them to accelerate copy editing, automate repetitive tasks, vibe code, and explore design directions through prompting.
Outside of formal training, I've been hands-on with Claude, Figma AI, Figma Make, and Framer, using them to accelerate copy editing, automate repetitive tasks, vibe code, and explore design directions through prompting.
